Use cases · A product owner

Every page, reviewed

A job of hundreds of pages and two passes: every one seen, every fix recorded, and one short list of what only you can decide.

The situation

Fernhill makes scheduling software, and its site and app have grown for three years, a page at a time. Each page is fine on its own. Together they don’t match. Fixing any one of them is easy. Keeping track is not: which have been looked at, what was found, what was changed, what was decided along the way. Done from memory, pages get skipped and others get done twice. And a job this size is longer than any conversation an assistant can hold.

Kate owns the product, and hands the whole job to her coding assistant.

Handing it over

You: Go over every page of our site and app and make them consistent. Keep the logo; the colours are yours to change.

Assistant: Three rules first, with what I’d suggest: site and app, but not the admin panel? Check everything locally and never deploy? Edit the wording too, not only the look?

You: Yes to all three.

Assistant: I’ve listed 284 pages, dialogs and states from the code. I’ll look at each in light and dark, on desktop and phone, fix what I find, and record every fix. What only you can decide goes on a list for the end.

Kate answered three questions at the start, so the work could run without her. She won’t be asked again until the end.

Longer than one conversation

Halfway through the first pass, the assistant’s session ran out. The next one picked up at page 143, because the list and everything recorded against it were never in the conversation. Nothing was redone and nothing was skipped. When one fix reached many pages at once, like a shared button or a header, every page it reached was marked, so a second look could check exactly those.

Pass 2 of 2

All 284 looked at in the first pass, with 212 fixes recorded. What that pass decided is written down, and the second pass checks every page against it.

212fixes recorded
9shared changes
3questions for you
171 of 284

Changes that reached many pages

  • One corner radius for buttons and cardsDone

    Reached 64 pages

  • Sign-in link hidden when signed inDone

    Reached 18 pages

Questions for you

  • Pricing says 5 seats; the app allows 3Decide

    Left both as they are. Which is right?

  • A new heading on the terms pageDecide

    Changed nothing. Someone with legal sign-off should see it.

The next day

The next day, a fresh session

You: Where are we?

Assistant: The first pass is done on all 284, and every fix is recorded. The second is at 171. Only three questions need you, and they’re on your list.

Kate decides, once

At the end, Kate gets one short list: the three things only she could decide, each with what was found and what was left alone in the meantime. Everything else is done, and there is a record of each change for anyone who wants to check it.

The same works for anything large that needs the same careful look, more than once: every policy in a handbook, every product page in a catalogue, every module of a codebase before a release.

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